Congratulations to Crown Prince Hussein and Princess Rajwa of Jordan on the exciting news of their upcoming bundle of joy! The royal couple are thrilled to be expecting their first child in the summer of 2024, a new chapter in their love story that will surely bring abundant love and happiness to their growing family.
Who said you need a Greek passport to experience the magic of Santorini? Welcome to this dazzling hotel in Dali, China, where you'll feel like you've stepped into a postcard from the idyllic Greek island! With stunning architecture, affordable luxury, and breathtaking views, this hidden gem offers an unforgettable experience reminiscent of Santorini, without breaking the bank. Let's explore this slice of Santorini in the heart of China.
Just like in Santorini, the hotel is a delightful maze of white-washed buildings with rounded edges, cobalt blue domes, and balconies overlooking breathtaking views. It's a sight for sore eyes! You'll be pinching yourself to make sure you're not actually in Greece. The small winding streets adorned with blooming bougainvilleas and other Mediterranean plants create an enchanting atmosphere that transports you to the Greek island's charm.
The rooms in this hotel are just as charming as the exteriors. They're cozy and filled with natural light, mirroring the aesthetic of the cute little houses dotting the cliffside of Santorini. From the comfort of your room, you can relish the panoramic view of the water, allowing you to unwind and bask in the beauty that surrounds you.
While Santorini may be a dream destination for many, it can often come with a hefty price tag that puts it out of reach for some travelers. However, this hotel in Dali offers all the beauty and charm of Santorini at an affordable price. It's the perfect option for those who yearn for a Greek getaway but are on a budget. You can indulge in the elegance and luxury of Santorini-style accommodations without worrying about breaking the bank.
If you've been dreaming about Santorini but your budget has held you back, this hotel in Dali, China, is your answer. It captures the essence of the Greek island with its stunning architecture, cozy rooms, and affordable prices. So pack your bags, put on your best vacation outfit, and get ready to experience a slice of Santorini in the heart of China. It's a place where dreams come true, Greek-style, without the hefty price tag. Just remember, as you immerse yourself in the beauty and charm of this Santorini-inspired hotel, you may just forget you're actually in China!
As the high peak season approaches and numerous guests are set to embark on exquisite experiences at various hospitality venues such as restaurants, islands, hotels, boat trips, and private yacht cruises, the significance of essential VIP hospitality service touchpoints becomes paramount. These touchpoints serve as pivotal moments where guests' experiences are elevated from exceptional to truly unforgettable. By ensuring seamless communication, personalized attention to detail, and anticipatory service, hospitality professionals can create lasting impressions that resonate with discerning guests. From the warm welcome upon arrival to the attentive assistance throughout their journey, each touchpoint plays a crucial role in curating a seamless and indulgent experience that exceeds expectations and fosters long-term loyalty. Embracing the essence of VIP hospitality service touchpoints is not only a testament to excellence but also a reflection of the unwavering commitment to delivering unparalleled luxury and sophistication in every interaction.
In the current article, we are delighted to introduce the importance of essential VIP hospitality service touchpoints, focusing specifically on the forms of address and the welcome touchpoint. These elements play a key role in setting the stage for an exceptional guest experience during the upcoming high peak season. By mastering the art of personalized communication and creating a warm and inviting atmosphere from the very first encounter, hospitality professionals can establish a strong foundation for building meaningful connections and exceeding guest expectations at every turn.
Hospitality Touch Points
TITLE | ADDRESSED AS |
|
King | Your Majesty |
|
Queen | Your Majesty |
|
Prince | Your Royal Highness | |
Princess | Your Royal Highness |
|
President | Your Excellency |
|
President's Wife | Your Ladyship |
|
Prime Minister | Honourable Prime Minister |
|
Prime Minister's Wife | Madam/Mrs |
|
Member of Parliament | Honourable Minister |
|
Member or Parliament's Wife | Madam/Mrs |
|
Medical Doctor or Someone who holds a PhD | Doctor + Last Name |
|
Professor (usually in a University setting) | Professor + Last Name |
|
Adult Male of any Age | Mr + Last Name |
|
Married Women who uses her Husband's Last Name | Mrs + Last Name |
|
Married or Unmarried Woman Common in Business | Ms + Last Name |
|
Unmarried Women | Miss + Last Name |
|
|
|
|
TOUCH POINT 1
WELCOME & INTRODUCTION
Greeting
Supervisor/Guest Relation Agent/Hostess or other Crew at boarding should greet customer, obtain ticket/boarding pass, (online version also to be considered)
Take a quick glance at customer's details and address customer by name.
Approach, greet and walk customer to the/lounge area/Living room/Assigned seat.
CUSTOMERS TO BE ADDRESSED AS APPROPRIATE
Good morning/afternoon/evening Mr./Mrs./Ms./Dr./Your Excellency,
Allow me to accompany you please.
Welcome onboard/Welcome back with us (if frequent visitor/guest)
Direct customer to the appropriate seating area and inform them that they will be met and assisted by the person assigned to the cabin.
Stay within your respective service zone however be mindful that you should be assisting with the service if required.
When Customer Settles In
Approach, greet and assist, customer.
To allow you to settle in comfortably please allow me to transfer your stuff (small cabin luggage, trolley) and take any jacket customer carries.
Once customer has settled down, address customer by name, introduce yourself and welcome them.
My name is …..
and will look after you on today's trip
Pease make yourself comfortable.
This is the Initial and Minimum welcome VIP experience and therefore highest level of personal attention must be presented. (Expected from personnel at organizations, hotels, restaurants, business meetings, yacht trips, flight trips etc.)
Welcome Beverage
Offer customer a welcome beverage.
May otter you a Flute of Champagne, Fresh orange juice, Still or Sparking water?
These are the minimum welcome beverages we do offer towards VIP customers (if time permits Tea and Coffee Could be also offered)
Towel
Offer customer a hot or cold towel (usually rose scented or lemongrass scented).
As example a terry cloth hand towel soaked in rose water, rolled up and placed in a cooler of ice, the best sun refresher!
This article holds immense value for organizations across various sectors such as yacht agencies, airlines, hotels, restaurants, spa centres, club lounges, and more. By understanding and implementing the nuances of forms of address and welcome touchpoints, these businesses can enhance customer satisfaction, loyalty, and overall reputation. Mastering these key elements will not only elevate the guest experience but also set them apart in a competitive market, leading to long-term success and growth.
Written by: Ellie Passakos
Executive Assistant
Communication – Specialist
Leadership-Life Coach
Former Hospitality Manager (with more than 15 years of experience in VIP/VVIP/CIP Clients – Handling Procedures, Operations & Services)
#HospitalityEtiquette #CustomerService #ProfessionalCommunication #CustomerExperience #BusinessEtiquette
#LuxuryYacht #MarineHospitality #YachtingLife #VIPExperience #NauticalLuxury #SeasideElegance #SailAwayInStyle#VIPtrainging#stafftraing#educateemployees
